![]() When your sleep requires a super firm support mattress for any number of reasons, you can rely on the Giselle Bedding Mykonos Series Euro Top Firm Mattress to address your needs. See our Warranty policy for more information. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Unfortunately, any change-of-mind requests after the first 24 hours will not be considered under this policy. We encourage you to check your purchase is correct at the time you receive the order confirmation and contact us as soon as possible if there is an error or a change-of-mind. To start a 24 hour change-of-mind refund, you can contact us at date and time of your sent email will determine your eligibility. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. This means you have 24 hours after placing your order to cancel it and receive a full refund. Refund for RTS will be provided after the item is received into our warehouse facility. If you change your mind before the item is received and you require the action of Return to Sender (RTS), we will refund the item price and the shipping fee (the total you paid) minus a restocking fee of 15% of the item price and the shipping fee (the total you paid). We will refund the item price and the shipping fee (the total you paid) minus the return postage fee and a restocking fee of 15% of (the total you paid). If a change of mind request is accepted, we will provide you with a return label. This will all depend on whether you have satisfied the refund policy and procedures set out in our refund policy. We will then respond to you with either of the following further questions, a refund approval or a refund decline. Please email us at pictures or a video (of an acceptable quality) that shows the condition of the received product and an explanation about why you would like to return the product. If no consultation has occurred, a refund will not be provided. Please do not return the product to us without our prior consultation. You must consult with us about any change of mind refund request. Currently product SKU’s starting with V28, V40, V63 and V77 have a different policy and are subject to our 24 hour change-of-mind refund policy (see further down below for more information regarding this policy).Īll items returned to us as a result of incorrect or incomplete delivery information will be treated as a change of mind return, including items returned to sender due to being unclaimed. Some products are subject to a different change of mind policy to that contained in this Refund Policy. If this does not occur, the change of mind refund request could be rejected. We only consider a change of mind refund request if this is made within 7 days after the item is delivered. are not unopened in their original packaging) bulk purchases (including by pallet or pick up) orĬ. We do not accept change of mind refund requests for:ī.
0 Comments
Leave a Reply. |