Playmats delivered to destinations outside of the mainland UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. Please note, a local mobile number should be supplied, this is for the couriers use only. If you are ordering from the Channel Islands or the Isle of Man then you will usually only have to wait a week for your order, unless there is a delay at customs - this is out of ours and the courier's hands! Delays are sporadic and seem to be occurring mostly after clearing customs. Please note that initial postage costs are not refunded.ĭelivery outside of Mainland UK (Jersey, Guernsey and Isle of Man) Once we have received your returned swatches, your refund will be processed within 10 days. Apply the Freepost returns label over your delivery address on the original label and pop it in your local post box- and it will get back to us! No returns address or queueing at the Post Office. To return your swatches, all you need to do is seal the swatches and the accompanying card in the original box. Returns are actively encouraged as we seek a sustainable swatch service with minimal wastage and must be made within 30 days. We usually expect them to arrive with you between 7-10 working days - although during peak periods this may be longer. Our swatches are not tracked, though we do pay for a quick service and your swatches can fit through a standard letterbox, so there is no need to wait in. We may need to get in touch if there are additional delivery costs to those areas.įor swatches, we use Royal Mail. Mainland UK is defined by the couriers used and may not include the northern parts of Scotland. You should expect your playmat to be out for delivery within 5 working days from dispatch and you will be emailed tracking information so you can keep informed. You won't have to wait long for your Totter + Tumble playmat as we use ParcelForce and DX as our courier partners. If you are unsure which playmat design would be best in your home, we recommend you reading our Design Insider article and Swatch Service first. Standard playmat delivery within Mainland UK is currently free!Īs a small business we happily stretch to make this happen for our Totter + Tumblers, but please note that free returns are not included. Mainland UK Delivery (including Mainland Northern Ireland) Please get in touch via if you have any queries. Preorders will have a different delivery schedule as detailed on the product page at the time of ordering and outlined in your order confirmation email. We aim to despatch all UK mainland orders placed before 12 pm Monday-Friday that same day. Please be aware that orders going to the Scottish highlands and Northern Ireland may take a few extra days to dispatch. Our wonderful team may sometimes process your order on the weekend, for your order ready to be collected by the couriers on Monday. Orders are collected by our courier partners Monday-Friday, excluding Bank Holidays, Christmas Eve and New Years Eve.
0 Comments
Leave a Reply. |